tag:blogger.com,1999:blog-33218373.post9010275560685376487..comments2023-09-01T09:05:27.990-05:00Comments on The Moon Topples: I hate ComcastThe Moon Toppleshttp://www.blogger.com/profile/12717446064777879248noreply@blogger.comBlogger2125tag:blogger.com,1999:blog-33218373.post-42770581666830229732006-10-26T16:23:00.000-05:002006-10-26T16:23:00.000-05:00Kerry,
It would be nice to try to make your comme...Kerry,<br /><br />It would be nice to try to make your comments shorter than the original post. Still, it's nice to know others have had problems.The Moon Toppleshttps://www.blogger.com/profile/12717446064777879248noreply@blogger.comtag:blogger.com,1999:blog-33218373.post-7004954903748144292006-10-26T00:39:00.000-05:002006-10-26T00:39:00.000-05:00Hey Hey!
... And you know I'm not one to say this...Hey Hey!<br /><br />... And you know I'm not one to say this lightly or often... or even to throw around negative things... but Comcast sucks A$$ when it comes to customer service. <br /><br />I had intermittent troubles similar to your description for over 7 weeks last year from before Thanksgiving to after New Years. Techs were out 7 times. I can't describe the horrible phone calls I went through. I actually at one point got so frustrated that I tried to refuse to hang up on a guy, figuring he couldn't really hang up on me. It would have worked, too, except that I could only last an hour and a half. I basically said, "Ok, welcome to my weekend. I'm going to keep you on one phone or another..."<br /><br />In the end, other than a credit for the 'times of troubles', all I could get them to do for me for the lost productivity (for me AND Jenya who works out of the home) was equivalent to the same offer they give new cable TV subscribers (free OnDemand and such) for six months.<br /><br />I'm so scarred by the whole thing, I feel so powerless and defeated, that I've let that 6 months go by and while I don't hardly use the fancy cable, I'm paying for it while I keep a copy of each latest bill on my desk intending one day to write a comprehensive letter to them complaining and demanding some sort of resolution...<br /><br />Good luck and if you discover a trick or a good place to send a letter, let me know...<br /><br />Oh, and I hope you feel better... <br /><br />Haps<br /><br />p.s. This Saturday night at the Empty Bottle, my friends, the Detholz are doing their annual Halloween show, The Jukebox of the Dead. It's also their record release... I promise they're worth checking out.Anonymousnoreply@blogger.com